Cloudera is looking for a Global Order Management Analysts with a
passion for operational excellence, to join our growing team, within
the Global Field COE organization. As a member of the team, you will
work cross-functionally with Sales and Operations Leadership, Finance,
Customer Support, Licensing and other teams internally, to provide
first class support to our Sales organization, and ultimately our
customers and partners. The successful candidate will partner with
Field Sales and Deal Desk to underpin our Quote to Cash cycle, with an
ethos of flawless execution against tight deadlines.
RESPONSIBILITIES
*
Responsible for processing of renewal quotes, orders & licensing for
subscription, services and training products, ensuring revenue
accounting requirements are met.
*
Support scale in our business through partnership with Finance &
Sales. Key goal to establish metrics and management reporting
capability to measure success in renewals quoting
*
Implement our vision for management dashboards using Salesforce and
other BI tools to provide visibility to team workload, pipeline and
proactive renewal quoting processing efficiency
*
Drive effective management and improvement of our Sales Operations
Request Process for incoming support requests from the field sales
teams.
*
Ensuring accurate data management of Salesforce opportunities to drive
pipeline, forecast & booking excellence.
*
Collaboration with downstream teams including Revenue, Revenue
Operations and Accounts Receivable on post-booking queries in the
order to cash cycle, to ensure compliance.
*
Oversight responsibility for document control of Global Sales Support
policy & procedures.
*
Institute innovative approach to maintenance of our contracts database
as customer agreements are executed.
*
Support Field Operations with data management improvement initiatives
in Salesforce.
*
Contribute to projects and initiatives focused on improving
productivity and simplifying processes throughout the sales
organization.
*
Collaborate with Field Operations and Deal Desk to deliver onboarding
sessions to the field organisation.
*
Partner with Sales Management to ensure quotes are staged, and
opportunities are properly created and tracked in Salesforce including
stage, probability, booking amount, and various other required fields.
KEY SKILLS & REQUIREMENTS
*
> 2 Years Order Management / Sales Support Experience, in a
multinational environment
*
Bachelor&#**Apply on the website**;s degree or equivalent.
*
Proven ability in implementing successful cross-functional programs
and business processes in high growth environment required
*
Strong knowledge of various software selling motions, with specific
focus on SAAS models
*
Ability to understand and articulate complex business issues and
define solutions required
*
Strong experience in using Salesforce CRM or equivalent
*
Proficient in use of excel/google sheets for data analysis and
reporting.
*
Ability to manage multiple projects from start to completion
*
Solid analytical and business modeling skills required
*
Strong business judgment and ability to balance sales requirements and
policy integrity required
*
Takes initiative, accountability & responsibility for own work
*
Must be highly motivated, results-driven, energetic, and capable of
multitasking in a dynamic, rapidly growing organization
*
Working in a team collaborative environment, as well as independently
*
Experience working under pressure with tight deadlines and month-end
cycles
*
Excellent written and verbal communication and presentation skills
required
* Posted Today
* Full time
* **Apply on the website**
JOB DESCRIPTION:
Cloudera is looking for a Global Order Management Analysts with a
passion for operational excellence, to join our growing team, within
the Global Field COE organization. As a member of the team, you will
work cross-functionally with Sales and Operations Leadership, Finance,
Customer Support, Licensing and other teams internally, to provide
first class support to our Sales organization, and ultimately our
customers and partners. The successful candidate will partner with
Field Sales and Deal Desk to underpin our Quote to Cash cycle, with an
ethos of flawless execution against tight deadlines.
RESPONSIBILITIES
*
Responsible for processing of renewal quotes, orders & licensing for
subscription, services and training products, ensuring revenue
accounting requirements are met.
*
Support scale in our business through partnership with Finance &
Sales. Key goal to establish metrics and management reporting
capability to measure success in renewals quoting
*
Implement our vision for management dashboards using Salesforce and
other BI tools to provide visibility to team workload, pipeline and
proactive renewal quoting processing efficiency
*
Drive effective management and improvement of our Sales Operations
Request Process for incoming support requests from the field sales
teams.
*
Ensuring accurate data management of Salesforce opportunities to drive
pipeline, forecast & booking excellence.
*
Collaboration with downstream teams including Revenue, Revenue
Operations and Accounts Receivable on post-booking queries in the
order to cash cycle, to ensure compliance.
*
Oversight responsibility for document control of Global Sales Support
policy & procedures.
*
Institute innovative approach to maintenance of our contracts database
as customer agreements are executed.
*
Support Field Operations with data management improvement initiatives
in Salesforce.
*
Contribute to projects and initiatives focused on improving
productivity and simplifying processes throughout the sales
organization.
*
Collaborate with Field Operations and Deal Desk to deliver onboarding
sessions to the field organisation.
*
Partner with Sales Management to ensure quotes are staged, and
opportunities are properly created and tracked in Salesforce including
stage, probability, booking amount, and various other required fields.
KEY SKILLS & REQUIREMENTS
*
> 2 Years Order Management / Sales Support Experience, in a
multinational environment
*
Bachelor&#**Apply on the website**;s degree or equivalent.
*
Proven ability in implementing successful cross-functional programs
and business processes in high growth environment required
*
Strong knowledge of various software selling motions, with specific
focus on SAAS models
*
Ability to understand and articulate complex business issues and
define solutions required
*
Strong experience in using Salesforce CRM or equivalent
*
Proficient in use of excel/google sheets for data analysis and
reporting.
*
Ability to manage multiple projects from start to completion
*
Solid analytical and business modeling skills required
*
Strong business judgment and ability to balance sales requirements and
policy integrity required
*
Takes initiative, accountability & responsibility for own work
*
Must be highly motivated, results-driven, energetic, and capable of
multitasking in a dynamic, rapidly growing organization
*
Working in a team collaborative environment, as well as independently
*
Experience working under pressure with tight deadlines and month-end
cycles
*
Excellent written and verbal communication and presentation skills
required
* Posted Today
* Full time
* **Apply on the website**
We need : English (Good)
Type: Permanent
Payment:
Category: Others
